Mumbai: IndiGo has processed refunds amounting to ₹610 crore for passengers affected by cancelled or heavily delayed flights, the civil aviation ministry said on Sunday. The government noted that the airline is working to resolve the fallout from its recent operational crisis, including the delivery of 3,000 pieces of baggage that were separated from passengers across the country as of Saturday.

The ministry assured that India’s aviation network is rapidly returning to normal operations. It stated that all corrective measures will continue until full stability is achieved. On Saturday, the government directed IndiGo to complete all pending ticket refunds for cancelled flights by Sunday evening and ensure that misplaced baggage is returned to passengers within 48 hours.

In a release, the ministry said no additional fees would be allowed for rescheduling travel impacted by cancellations, emphasising that dedicated support cells have been set up to assist passengers and resolve refund or rebooking issues without delay. It added that other domestic airlines are operating smoothly at full capacity, while IndiGo’s performance has shown steady improvement.

According to the government, IndiGo’s flight operations increased from 706 on Friday to 1,565 on Saturday, with the number expected to rise to around 1,650 by the end of Sunday. The ministry highlighted that continuous communication with passengers has been mandated, leading to the successful delivery of 3,000 pieces of baggage to affected travellers.