Doha: Qatar General Electricity and Water Corporation (KAHRAMAA) has launched its Comprehensive Customer Satisfaction Survey 2026, reinforcing its commitment to delivering high-quality services and placing customer feedback at the heart of its decision-making process.

The survey, which will run from July to November 2026, aims to evaluate customer satisfaction across KAHRAMAA's electricity and water services while identifying opportunities to further enhance service quality throughout Qatar.

Director of the Planning and Quality Department, Dheya Saad Al Nuaimi, said the survey will serve as a key tool in shaping KAHRAMAA's future strategies and projects. She emphasized the corporation's commitment to providing a seamless customer experience that supports Qatar's continued leadership in public services.

The assessment will cover multiple service channels, including customer service centers, call centers, and digital platforms, enabling KAHRAMAA to measure customer expectations, improve performance, and align its services with international best practices.

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