Doha: Qatar
Airways Group has restored its network to 85 percent of pre-crisis levels and
created two new executive roles - Chief Operating Officer and Chief Customer
Officer - to sharpen operations and deepen its focus on customers. The
milestone was reached with the launch of the summer 2026 schedule this week,
delivering the target the Group set earlier this year to rebuild to 85 percent
by mid-June.
The
two new appointments support three priorities: delivering a world-class
passenger experience, expanding the network with a modern fleet and
next-generation Qsuite, and investing in people development and skills. The
Chief Operating Officer will bring operational functions under a single leader,
focusing on accountability, performance, and safety standards. The role is
taken up by Abdulla Ali, a Qatari national promoted from Senior Vice President
of Ground Services.
The
Chief Customer Officer will bring brand and customer touchpoints under
coordinated focus, ensuring consistency throughout the customer journey. The
role is taken up by Calum Laming, who most recently served as Chief Customer
Officer at British Airways and has held senior customer-focused positions at
Etihad Airways and Air New Zealand.
Group Chief Executive Officer Hamad Al-Khater said: "These appointments are about what comes next. With Abdulla and Calum joining our leadership team, we will move faster, sharpen our focus on excellence, and put the customer at the heart of every decision we make." Ali and Laming take up their new roles on November 1, 2026.
