Doha: Qatar General Electricity and Water Corporation (Kahramaa) has expanded its digital platforms to streamline technical fault reporting and accelerate response times. Mohammed Salem Al Shammari, Head of Contact Center and Customer Care, stated that these enhancements are part of a broader strategy to improve customer satisfaction and ensure service continuity.

Customers can now report issues through various channels, including a smart mobile application, official website, WhatsApp, and an interactive voice response (IVR) system. These reports are instantly linked to field teams for rapid intervention. The system also provides a reference number for real-time tracking of complaints from submission to resolution.

In addition to fault reporting, Kahramaa’s digital suite handles requests for new property services, moving notifications, and bill payments. These efforts recently earned the Customer Services Department a regional Outstanding Performance Award for excellence in handling complaints within the GCC, highlighting Kahramaa's leadership in the regional utility sector.

Join the Rehaab Online WhatsApp group for timely updates  (Click here to join the group)