Doha, Qatar: The Ministry of Municipality (MoM) has launched a new call center specifically for its Urban Planning Affairs Sector. This center, developed by the ministry's Customer Service Department and Unified Call Center, aims to provide efficient and seamless services, increase transparency, and improve transaction handling in line with international best practices.
The inauguration ceremony was attended by Hani Saleh Al Obaidly, Director of the Customer Service Department and Unified Call Center; Mohammed Abdulrahman Al Abdullah, Director of the Land Department at the Urban Planning Affairs Sector; and Rakan Mohammed Al Atiq Al Marri, Head of the Unified Call Center.
Al Marri highlighted the center's role as a direct communication channel between the public and the Urban Planning Affairs Sector, promising prompt and professional handling of inquiries, feedback, and requests. This initiative is expected to enhance public trust in government services and support urban development efforts in the country.
The center will provide immediate support for 37 different services related to urban planning, including land allocation and planning procedures.