Doha: Qatar Rail has announced the launch of the Sunflower program for passengers with hidden disabilities across the Doha Metro and Lusail Tram networks. The Hidden Disabilities Sunflower program, a globally recognised initiative, uses a sunflower as a simple, voluntary way for passengers to share that they have a hidden disability.

Customer service teams have undergone specialised training to recognise the Sunflower symbol and are equipped to assist passengers with hidden disabilities with empathy, professionalism, and care. By wearing the sunflower, passengers can signal that they may need more time, clearer communication, or additional support while travelling through metro stations.

Qatar Rail noted that the initiative builds on the successful introduction of the Best Buddies program last year, which received strong engagement and positive feedback. The program reflects Qatar Rail's commitment to delivering an inclusive and accessible travel experience for all passengers.

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